{"id":43259,"date":"2026-02-06T13:11:36","date_gmt":"2026-02-06T12:11:36","guid":{"rendered":"https:\/\/jobsdz.com\/job\/conseiller-clientele-multimedia-centre-de-relation-client-multi-media-h-f\/"},"modified":"2026-02-06T13:11:36","modified_gmt":"2026-02-06T12:11:36","slug":"conseiller-clientele-multimedia-centre-de-relation-client-multi-media-h-f","status":"publish","type":"job_listing","link":"https:\/\/jobsdz.com\/ar\/job\/conseiller-clientele-multimedia-centre-de-relation-client-multi-media-h-f\/","title":{"rendered":"Conseiller Client\u00e8le Multimedia &#8211; Centre de Relation Client Multi-media (H\/F)"},"content":{"rendered":"<h2>Conseiller Client\u00e8le Multimedia &#8211; Centre de Relation Client Multi\u2011media (H\/F)<\/h2>\n<p>Int\u00e9grez Soci\u00e9t\u00e9 G\u00e9n\u00e9rale Alg\u00e9rie, filiale \u00e0 100\u202f% du Groupe Soci\u00e9t\u00e9 G\u00e9n\u00e9rale, l\u2019une des premi\u00e8res banques priv\u00e9es implant\u00e9es en Alg\u00e9rie depuis 2000. Avec 91 agences r\u00e9parties sur 33 wilayas et plus de 450\u202f000 clients, la banque compte 1\u202f600 collaborateurs (au 31\u202f\/\u202f12\u202f\/\u202f2019). Vous rejoindrez le D\u00e9partement Centre Relation Clients Multi\u2011Media, rattach\u00e9 au P\u00f4le Commercial Retail &amp; Marketing.<\/p>\n<h2>Raison d\u2019\u00eatre du poste<\/h2>\n<p>Le conseiller relation client \u00e0 distance assure la prise en charge des interactions clients et la vente quotidienne des produits bancaires, tout en garantissant la satisfaction client et l\u2019efficacit\u00e9 op\u00e9rationnelle.<\/p>\n<h2>Missions au quotidien<\/h2>\n<ul>\n<li><strong>Gestion des appels entrants et sortants<\/strong>\n<ul>\n<li>R\u00e9pondre efficacement aux demandes gr\u00e2ce \u00e0 une parfaite ma\u00eetrise des produits.<\/li>\n<li>Offrir une qualit\u00e9 de service afin d\u2019assurer la fid\u00e9lisation des appelants.<\/li>\n<li>G\u00e9rer les campagnes de prospection ou de relance commerciale.<\/li>\n<li>Promouvoir une image positive de la banque lors de chaque interaction.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Communication et relation client<\/strong>\n<ul>\n<li>Assurer une communication claire, fluide et adapt\u00e9e aux besoins des clients.<\/li>\n<li>R\u00e9diger des e\u2011mails et autres supports avec rigueur et pr\u00e9cision.<\/li>\n<li>Comprendre les attentes des clients et proposer des solutions ad\u00e9quates.<\/li>\n<\/ul>\n<\/li>\n<li><strong>D\u00e9veloppement commercial<\/strong>\n<ul>\n<li>Promouvoir les produits et services bancaires lors des appels.<\/li>\n<li>Convaincre prospects et clients des avantages des offres et assurer la vente\/pr\u00e9\u2011vente.<\/li>\n<li>Atteindre les objectifs de vente individuels et collectifs fix\u00e9s par la direction.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Am\u00e9lioration continue<\/strong>\n<ul>\n<li>Participer aux projets CRCM\/Banque.<\/li>\n<li>Proposer des id\u00e9es innovantes pour optimiser l\u2019activit\u00e9.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>Profil recherch\u00e9<\/h2>\n<ul>\n<li><strong>Excellente communication orale et \u00e9crite<\/strong><\/li>\n<li><strong>Aisance relationnelle et capacit\u00e9 \u00e0 convaincre<\/strong><\/li>\n<li><strong>Sens commercial d\u00e9velopp\u00e9, orientation performance et r\u00e9sultats<\/strong><\/li>\n<li><strong>Capacit\u00e9 \u00e0 travailler en \u00e9quipe et \u00e0 s\u2019adapter \u00e0 diff\u00e9rents environnements<\/strong><\/li>\n<li><strong>Gestion des priorit\u00e9s, du stress et du temps<\/strong><\/li>\n<\/ul>\n<h2>Comp\u00e9tences et exigences<\/h2>\n<ul>\n<li><strong>Langues :<\/strong> Arabe, Fran\u00e7ais, Anglais<\/li>\n<li><strong>Informatique \/ Bureautique :<\/strong> Microsoft Office<\/li>\n<li><strong>Niveau d\u2019\u00e9tudes :<\/strong> Bac\u202f+\u202f3<\/li>\n<li><strong>Exp\u00e9rience :<\/strong> Aucun pr\u00e9requis<\/li>\n<\/ul>\n<h2>Conditions du poste<\/h2>\n<ul>\n<li>Horaires d\u00e9cal\u00e9s, incluant weekends et jours f\u00e9ri\u00e9s, avec shift soir.<\/li>\n<li>Polyvalence requise pour r\u00e9pondre aux besoins du centre.<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"Alger","_application":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":"","_hours":"","_apply_link":"","_job_cover_image":"","_company_manager_id":"35357"},"job_listing_region":[2617],"job-categories":[2721],"job-types":[],"job_listing_career_level":[],"job_listing_experience":[],"job_listing_qualification":[],"job_listing_tag":[],"class_list":["post-43259","job_listing","type-job_listing","status-publish","hentry","job_listing_region-algiers","job_listing_category-social-services-and-non-profits"],"mb":[],"jetpack_sharing_enabled":true,"mfb_rest_fields":["title","jetpack_sharing_enabled","gutenberg_elementor_mode"],"_links":{"self":[{"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/job-listings\/43259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/job-listings\/43259\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/media?parent=43259"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/job_listing_region?post=43259"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/job-categories?post=43259"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/job-types?post=43259"},{"taxonomy":"job_listing_career_level","embeddable":true,"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/job_listing_career_level?post=43259"},{"taxonomy":"job_listing_experience","embeddable":true,"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/job_listing_experience?post=43259"},{"taxonomy":"job_listing_qualification","embeddable":true,"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/job_listing_qualification?post=43259"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/jobsdz.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=43259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}