{"id":35435,"date":"2026-01-21T23:12:31","date_gmt":"2026-01-21T22:12:31","guid":{"rendered":"https:\/\/jobsdz.com\/job\/customer-service-agent\/"},"modified":"2026-01-21T23:12:31","modified_gmt":"2026-01-21T22:12:31","slug":"customer-service-agent","status":"publish","type":"job_listing","link":"https:\/\/jobsdz.com\/fr\/poste\/customer-service-agent\/","title":{"rendered":"Customer Service Agent"},"content":{"rendered":"<h2>Customer Service Agent<\/h2>\n<h3>Description du poste<\/h3>\n<p>eTalent recrute pour son client un <strong>Customer Care Agent<\/strong>.<\/p>\n<h3>Missions principales<\/h3>\n<ul>\n<li>Fournir des informations pr\u00e9cises, valides et compl\u00e8tes en utilisant les bonnes m\u00e9thodes et outils.<\/li>\n<li>Traiter les plaintes des clients, fournir des solutions appropri\u00e9es et des alternatives dans les d\u00e9lais impartis.<\/li>\n<li>Assurer le suivi des interactions clients, g\u00e9rer les comptes clients et archiver les documents.<\/li>\n<li>G\u00e9rer un volume important d\u2019appels entrants et sortants dans un d\u00e9lai convenable.<\/li>\n<li>Suivre les scripts de communication adapt\u00e9s aux diff\u00e9rents sujets et situations.<\/li>\n<li>Identifier les besoins des clients, clarifier les informations, analyser chaque probl\u00e8me et proposer des solutions ou alternatives.<\/li>\n<li>Saisir les opportunit\u00e9s d\u2019augmentation des ventes d\u00e8s qu\u2019elles se pr\u00e9sentent.<\/li>\n<li>Construire des relations durables et engager les clients en faisant des efforts suppl\u00e9mentaires et en proposant des initiatives.<\/li>\n<li>Maintenir un suivi exhaustif de toutes les conversations dans la base de donn\u00e9es du Back Office.<\/li>\n<li>Participer r\u00e9guli\u00e8rement aux formations pour am\u00e9liorer ses connaissances et performances.<\/li>\n<li>Atteindre les objectifs quantitatifs et qualitatifs personnels ainsi que ceux de l\u2019\u00e9quipe.<\/li>\n<\/ul>\n<h3>\u00c9ducation et exp\u00e9rience requises<\/h3>\n<ul>\n<li>Bac +2 en commerce, vente, marketing ou communication.<\/li>\n<li>2 \u00e0 3 ans d&rsquo;exp\u00e9rience dans un centre d\u2019appel ou un poste commercial.<\/li>\n<\/ul>\n<h3>Comp\u00e9tences et qualit\u00e9s<\/h3>\n<p>Pour r\u00e9ussir dans ce poste, vous devez ma\u00eetriser l\u2019entretien t\u00e9l\u00e9phonique (\u00e9locution, rythme verbal, ton, politesse, respect du timing) et :<\/p>\n<ul>\n<li>G\u00e9rer efficacement les situations difficiles et les clients exigeants.<\/li>\n<li>Ma\u00eetriser la relation client et les techniques de vente.<\/li>\n<li>Conna\u00eetre parfaitement les produits ou services propos\u00e9s.<\/li>\n<li>Savoir r\u00e9diger et faire des synth\u00e8ses claires.<\/li>\n<li>Ma\u00eetriser les outils bureautiques, en particulier Excel.<\/li>\n<li>Avoir une bonne ma\u00eetrise \u00e9crite et orale des langues arabe, fran\u00e7ais, anglais, ainsi que le kabyle.<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"Hydra","_application":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":"","_hours":"","_apply_link":"","_job_cover_image":"","_company_manager_id":"30344"},"job_listing_region":[2617],"job-categories":[2721],"job-types":[],"job_listing_career_level":[],"job_listing_experience":[],"job_listing_qualification":[],"job_listing_tag":[],"class_list":["post-35435","job_listing","type-job_listing","status-publish","hentry","job_listing_region-algiers","job_listing_category-social-services-and-non-profits"],"mb":[],"jetpack_sharing_enabled":true,"mfb_rest_fields":["title","jetpack_sharing_enabled","gutenberg_elementor_mode"],"_links":{"self":[{"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/job-listings\/35435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/job-listings\/35435\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/media?parent=35435"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/job_listing_region?post=35435"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/job-categories?post=35435"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/job-types?post=35435"},{"taxonomy":"job_listing_career_level","embeddable":true,"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/job_listing_career_level?post=35435"},{"taxonomy":"job_listing_experience","embeddable":true,"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/job_listing_experience?post=35435"},{"taxonomy":"job_listing_qualification","embeddable":true,"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/job_listing_qualification?post=35435"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/jobsdz.com\/fr\/wp-json\/wp\/v2\/job_listing_tag?post=35435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}